-
FREQUENTLY ASKED QUESTIONS
-
ORDERING
We make to order, this means less waste, low overheads.
Each piece is made in your size to your specification. It can take 2-4 weeks from ordering. All pieces are hallmarked.
A tiny amount of stock can be immediately purchased from our web shop- grab it whilst you can and check out our mailing list for items fresh off the bench.
-
SIZING
If unsure of you ring size it’s best to get measured up by a local jeweller. We can post out a plastic ring sizer to help.
If you have a favourite ring you can also measure it, to see your ideal size.
If you order a ring from us and it’s too big or small we can size up or down. The first alteration being free, as we want you to maximise your enjoyment of your jewellery.
-
POSTAGE
All postage is made via Royal Mail Special Delivery. This is insured.
If you need to return an item we also recommend using Royal Mail Special Delivery service.
If you are ordering Internationally Flat rates are as follows:
IRELAND £10.10 3-5 Business Days
EUROPE £12.60 3-5 Business Days
US £12.80 6-7 Business Days
CANADA £11.65 6-7 Business Days
AUSTRAILIA £12.40 6-7 Business Days
JAPAN £11.65 6-7 Business Days
-
HALLMARKING
All of our pieces are proudly Hallmarked at The Birmingham Assay Office, along side a stamp with our makers mark and the number attributed to the precious metal. We do this to ensure piece of mind, it acts as it’s birth certificate ensuring the piece’s origin and authenticating it as precious metal.
-
PLATED COLOUR POP FINISHES
We champion individuality and provide custom colours for your jewellery.
The colours are Hypo-allergenic plating’s, the key advantages of them are the hard wearing barrier it creates between the precious metal and day to day wear and tear, also they look hella cool.
If you decide you want a different colour or for it to be taken back to the original metal, we can remove this for you.
-
THE EXPERIENCE
Shopping small gives you the chance to have a unique experience. Working directly with Designer/Makers not only cuts out the suit wearing middlemen- it’s also a lot of fun! Because we’re passionate about what we do and who we do it for.
-
WHERE ARE YOU?
All jewellery is made from my home studio in Birmingham. Small batches and one off’s are mindfully made.
Store and HQ opening Late September.
Sign up for more news and events
-
RETURNS, EXCHANGES and REFUNDS
If you change your mind, un worn stock items can be returned within 28 days of purchase.
Make sure you keep you purchase sealed in the tamper proof packaging.
Gift Cards can be bought if you are not sure what to go for, for a special occasion. You can also book an appointment, or come along to an event if you wish to try on ahead of owning a piece of jewellery.
Incorrect size?? With rings, finger sizes can alter as we humans tend to loose weight and put it on at different stages in life. We offer one free sizing per purchase, the rest comes as a service with reasonable pricing to make sure you are truly happy. We only re-size OUR rings/Bangles.
All return postage is the liability of the sender, it becomes too complex quickly otherwise.